Frequently Asked Questions
How do I make a booking?
Please go to the ‘bookings’ tab to make a booking or email hello@strongfoundations.au.
Can I receive a Medicare rebate on services?
Unfortunately, although counsellors contribute greatly to the mental health industry, Medicare rebates are not currently available for counselling services.
What is the cancellation policy?
A minimum of 48 hours notice to reschedule or cancel an appointment. Appointments that are cancelled or not attended within this time frame will be charged a full session fee.
Where are you located?
Canberra Australia, however all appointments are virtual meaning you’re able to book a session regardless of your location. Unfortunately I are unable to accept bookings from people in the US or Canada.
How do I pay?
Payment is required upon booking via credit card. Afterpay or Zippay are also available upon request.
If I haven’t answered your question please contact us on hello@strongfoundations.au